Management Tools and Automation
Custom tools to manage orders, customer support and information flow.
Order Processing
Wellspent.org's order system connects with distibutors to coordinate new sales, backorders, returns and shipment tracking. To prevent fraud, the system flags suspicious orders for manual review.
Connected Network
Wellspent.org's order processing system connects with six different distributors across the USA.
Wellspent.org's order processing system connects with six different distributors across the USA.
Automated Customer Service
Any e-commerce site involves customer service – but it doesn't have to be overwhelming. Our system keeps customers informed about their orders, donations and shipments.
Identify Common Scenarios
Our custom tools made common customer service issues as simple as clicking a few buttons.
Our custom tools made common customer service issues as simple as clicking a few buttons.
Product Data, Inventory and Pricing
Wellspent.org features 300,000 products from 6 distributors. Our custom tools connect with each distributor to automatically update product data, images, inventory and price changes.
Product Alerts & Newsletters
Product data drives a newsletter system that lets customers know about hot-selling items.
Product data drives a newsletter system that lets customers know about hot-selling items.
Improving Business Processes
Each non-profit that signs up at Wellspent.org must be approved by the support team. Our custom system makes this fast and simple. What took 10 minutes now takes 20 seconds.
Utilizing 3rd-Parties
Wellspent.org's tools connect with 3rd-party resources such as phone directories and online maps.
Wellspent.org's tools connect with 3rd-party resources such as phone directories and online maps.